If you are not satisfied with your purchase for whatever reason(s), you can return or exchange it within 30 days of your purchase. In order to begin your return or exchange please contact Customer Service. We only accept returns for items purchased through with a Valid Online Order Reference Email and Order Number. If you purchased a SHIVANI BEAUTY product from an authorized retailer, please contact the retailer directly. Please note, that we cannot cover shipping costs for returns, including those placed from international locations, including the United States of America and Canada. Only credit back to the original form of payment is available for all orders placed online. For questions regarding your purchase, please contact us using the email address below. Please be sure to include your Valid Online Order Reference Email and Order Number for efficient and timely processing. Please allow 12-24 hours on normal business days for a response from Customer Service